Faq

 
 
TERMS AND CONDITIONS

Cancellation is possible within 24 hours after order placement. Send us a mail at dechouchoukes@proximus.be .

The Chouchoukes is not responsible for damage inflicted upon the orders during their delivery process by post.

It is not possible to provide an exact delivery date, however we try to always have the portraits ready within a reasonable amount of time. In case of any short delay, this does not give customer the right for compensation or price reduction, nor for a cancellation of the order.

The customer agrees that his/her design can be included in the company’s portfolio (possibly mentioned with the pet’s name) and used as potential marketing material on the website and or social media, unless explicitly requested otherwise in writing by the customer.

The Chouchoukes guarantees that any delivered design is of its own creation. We apply as the creator in the sense of the Copyright Act and as a copyright holder can therefore always dispose of the work.

Agreements made with The Chouchoukes apply to the Belgian law and any dispute will be settled by the competent court of Leuven.

All prices mentioned are VAT (21%) included.

SHIPPING POLICY

All canvasses require 10 workingdays to be delivered for Belgium and the Netherlands. These are estimated delivery schedules and can vary depending on circumstances.

Depending on your country (not Belgium or The Netherlands) we may have to charge an extra fee for the shipment:

The shipment fee for France and Germany amounts to 16,40€ for canvasses.

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